Out Of Hours Support

What can you do if your system suffers a critical Sitecore or Salesforce problem when the support team has gone home? Be it a simple login lock-out or a network security problem, you need it solved.

Implementing a call-out roster and imposing social restrictions on support staff is an expensive and difficult human resources exercise. A simpler idea is an out-of-hours support line staffed by a remote team working normal business hours. The benefits of partnering with a trusted remote team are innumerable.

See why partnering with a New Zealand based software company could be a great option for your business. 

US & European Support

FuseIT specializes in supporting Sitecore, Salesforce and .NET solutions including basic IT network support. We offer companies a service desk staffed in New Zealand business hours. At this time we do not offer weekend support.

Typical support is the resolution of all support levels for online tickets logged by users. A Service Level Agreement (SLA) can be created to meet the needs of your organization.

APAC Support

Multinational businesses may need a service desk to support customers in the Asian/Pacific region.

It makes sense to engage an APAC partner with deep knowledge in the applications supported. This minimizes the downtime and allows a single team to resolve the incident. A local provider is more likely to be culturally compatible with the APAC customer and able to be onsite quicker if ever the need arises.

Specialized Outsourcing

Trusted partner relationships create other opportunities and scaling your development team, or extending your companies specializations are just two of them.

FuseIT's development experience is significant. Each developer is skilled in Sitecore, Salesforce, and Microsoft. FuseIT developers are certified right up to MVP level in these technologies.