Salesforce

Let’s look at how technology can be used to keep customers. Of course, your budget will ultimately determine which technologies you can afford but let’s say that money is not a problem. This gives us the latitude to explore the very best tools for retaining your customers. Customer retention now goes much further than having a smiling face and a snazzy website. Savvy enterpris ...

Website chat has become very popular because it feeds the need for instant satisfaction. This need may arise from thoughts like, “I need more product information before I buy” or “I want to jump the support queue and talk to a real person”. Chat is very effective in both scenarios. From a selling perspective, there is never a better time to start a conversation than when a pro ...

Businesses need to attract or retain customers. It has been proven that regular, focused, and positive communication will keep your brand foremost in their minds, make them more likely to buy from you again, refer your company to others, and keep the door open for future selling opportunities. Customer communication is a business fundamental.   “But I’m too busy and constant ...