Sales and Marketing

Sitecore has powerful features to ensure visitors stay on your site. Real-time personalization delivers targeted content, A/B testing makes sure your content is highly tuned for maximum engagement, and advanced web forms to name a few. Marketing has control over these features but after the visitor submits a call to action, their job is done and the skills of a proficient sale ...

You've got a website! You've got Salesforce! For a million reasons, they need to be connected. You will be amazed at the benefits, ease of implementation, and cost of using S4S Cloud to achieve this. This short read is about the why, how, and where. A new approach! What's that about? First of all, it's getting really complex in the analytics space so we wiped the slate clean a ...

Salesforce processes people, products, and problems. We can manage products, and somewhat manage problems but managing people is a challenge on another level. Yet, this is what is required to turn website visitors into paying customers. Salesforce reps need to shift the prospect's current state of mind into a buying mindset. Google tells us the first rule of selling is knowing ...

Website browsing intelligence helps sales teams interact with prospects more effectively. The visit count and durations, goals, pages visited, last visit date, and other "tells" all reveal the visitor's level of engagement, state of mind, budget, sales readiness, and more. This is valuable intelligence when preparing one-to-one communications, creating targeted multi-media camp ...

Sitecore Personalize (and Sitecore CDP) is the technology du jour at this year's Sitecore Symposium. They are perfect technologies for dealing with web optimization and behavioral analytics in a composable way. Over the last six months, we have developed CDP4S, a Salesforce integration that makes it super easy to understand the website behavior data captured by these technolog ...

Sitecore personalization is still a mystery to many but the objective is quite simple - create compelling content to increase visitor engagement, generate more leads, and make more sales. But exactly what should you personalize? This post looks at how to inspire visitors to engage with your brand, become customers, retain them, and re-engage them if they drift away. About Site ...

Sending Sitecore web form submissions to your CRM is the primary objective of many websites. It's very important then, that the lead capture process should be flexible, scalable, easy to configure, and graceful in failure.  FuseIT's new Sitecore to Microsoft Dynamics 365 integration (S4D) benefits from over 12 years of experience mapping Sitecore forms to Salesforce. First and ...

A customer journey is a time-ordered list of interactions a customer has during the sales process. Understanding the journey helps create a seamless customer experience by identifying and fixing pain points. This blog looks at how the features of Sitecore, Salesforce, and Salesforce Marketing Cloud can be used to accumulate information and create an end-to-end customer journey. ...

Personalize, personalise, smersonalize! Customers often ask what they should personalize on - I've just had an email with this very question. I reply that it depends on your objectives and launch into a bedazzling diatribe that intends to simplify but usually confounds. One personalization criterion that is usually overlooked is an obvious one - the field values on a web form. ...

Web analytics is the tracking data collected when a visitor navigates a website. The analytics includes information like the visitor's location, how they found the site, which pages are popular, session duration, pages per session, bounce rate, device type, and so on. This blog looks at three types of analytics and how they differ. Traffic Analytics A common reason to collect ...