T4S - Micro Focus Content Manager to Salesforce

Micro Focus Content Manager to Salesforce (T4S)

T4S is a high volume connector that provides the ability to push Salesforce attachment and chatter documents to Micro Focus Content Manager and open Content Manager documents in Salesforce. The connector installs into Salesforce and uses FuseIT's proven G4S technology that is installed on a Microsoft network server (or VM) in your domain. Because this solution uses standard CM web services it has no impact on the Content Manager installation.

T4S Technical

T4S is a salesforce.com managed package and a .NET application running on IIS that uses outbound messages and web services to pass individual or multiple documents to and from Content Manager. 

What are the T4S features?

• Onshore record retention (data residency) solution
• Push attachments and chatter documents to Content Manager by button click
• Queue multiple documents to be pushed to Content Manager by scheduled task
• Documents can reside only in Content Manager (referenced in Salesforce)
• Documents can reside in both Content Manager and Salesforce (configurable)
• Content Manager document search and view from Salesforce
• Save, update, delete or download Content Manager documents from Salesforce
• Upload documents from Salesforce to mapped containers in Content Manager

• Save Salesforce records to Micro Focus Content Manager as PDFs
• Save Salesforce emails or email attachments to Content Manager as documents
• Add direct links to Content Manager documents in Salesforce
• Show documents in selected Content Manager containers in Salesforce
• View all documents in a container from a predefined search
• Save Data Exports to Content Manager or local servers using scheduled tasks
• Control access with Salesforce roles and Content Manager permissions
• Two-way SSL connection between Salesforce and the T4S server

T4S allows Data Exports to be automatically pulled from Salesforce and inserted into a local folder on the nominated Microsoft server. This off-site data protection helps organizations meet their record keeping and risk management obligations. For more information please download the T4S brochure.

Data Privacy

T4S is easily configured to ensure sensitive documents are never stored in Salesforce. T4S maps Salesforce records to Micro Focus Content Manager containers and holds a reference to them in Salesforce. The following example shows how a contact record attachment is never stored in the cloud.

1. A user attaches a sensitive document to a Salesforce contact record.
2. T4S functionality calls T4S Web Services.
3. T4S Web Service methods pass the request to the G4S component.
4. G4S requests the document from Salesforce and moves it to Micro Focus Content Manager.
5. The document resides in a mapped location in Content Manager but still referenced in Salesforce for accessibility.

T4S is very flexible in the way it maps records to Content Manager with a number of configurable storage options.