S4S vs Sitecore Connect for Salesforce CRM

These connectors have significantly different capabilities and support. The chart below compares the features - also see the YouTube comparison video.


FuseIT S4S

Sitecore Connect™ for Salesforce CRM

Overview Supports both syncing and real-time transactions for granular control. All Salesforce objects are accessible including leads, converted leads, contacts, campaigns, and custom objects. Out-of-the-box features include comprehensive support for Sitecore forms, two-way exchange of Sitecore analytics, rules-based personalization, website portals, and Sitecore EXM. Uses the Data Exchange Framework (DEF) to blind sync Sitecore xDB and tree data to and from Salesforce contacts and tasks. The data is periodically replicated by a Sitecore scheduler rather than interacting in real time. No single source of truth exists as versions of the same data exist in both systems.
Out-of-the-box features
  • Web forms: Full Sitecore form support with the S4S Mapping Wizard to quickly assign forms to Salesforce record types, usually leads. To eliminate duplicates, multiple fields can be selected for accurate matching. If a record already exists, S4S automatically inserts or updates as required.
  • Sitecore analytics: Web forms can push visitor behavioral data to Salesforce leads and contacts when the form is submitted.
  • Sitecore personalization: The sales team can control a visitors web experience in real time from inside Salesforce. A powerful tool during sales calls.
  • Portal pages: S4S supports authenticating into private Sitecore portal pages using login credentials stored in Salesforce contact records.
  • EXM support: The List Builder application imports Salesforce report and campaign members into Sitecore lists for use with EXM. An extension module pushes Sitecore EXM analytics to Salesforce.
  • No out-of-the-box features.
Created 2009 2017
Enterprise-proven/level Yes, multiple Fortune 500 companies use S4S Discuss with Sitecore
Data transfer Real-time and sync Sync
Works with Salesforce custom objects and fields? Yes Yes
Supports Salesforce sandboxes? Yes No
Includes Starter kit and code examples? Yes No
Full error reporting to the Sitecore log file? Yes Limited DEBUG logging
Optimization features? Yes No
Escrow options? Yes Discuss with Sitecore
Assisted or remote install included? Yes No
Onsite install option? Yes Discuss with Sitecore
Support for Salesforce Marketing Cloud? Yes No
Supports multiple instances of Salesforce? Yes Yes
Supports proxy servers? Yes No
Establish & control sessions with many Salesforce instances? Yes No
Establish sessions using SessionId and ServerUrl for embedding in customers Salesforce instances? Yes No
OAuth Support? Yes No
Web Service protocol? SOAP REST
 Sitecore Web Form Support
WFFM support? Yes No
Sitecore forms support? Yes No
Form Mapping Wizard? Yes No
Sitecore Analytics in Salesforce
Out-of-the-box? Yes No
In real time with form Save Actions? Yes No
Salesforce package? Yes No
Sitecore Personalization from Salesforce
Via personas and pattern cards Yes, choice of implicit and/or explicit No
Via Salesforce field values Yes, explicit using rules-based personalization with S4S facets (real time) Yes, explicit using rules-based personalization with default facets (after sync)
Via Sitecore roles and profiles Yes, explicit when visitors log into Sitecore portal pages No
Sitecore Version Support?  6.1 or greater 9.0.1 or greater 
Sitecore Packages (required)?

Sitecore for Salesforce – Core

  • Data Exchange Framework
  • Sitecore Provider for Data Exchange Framework 
  • xConnect Provider for Data Exchange Framework 
  • Salesforce Provider for Data Exchange Framework 
  • Connect for Salesforce
Requires Sitecore Data Exchange Framework (DEF)? No Yes
Salesforce packages  0 – 5 packages depending on the features you need None
Perpetual License $32,000+ pending configuration (typically $40,000). Add annual support Contact Sitecore. Would require a significant development effort to match the features of S4S
Subscription License $17,000+ per annum pending configuration (typically $21,000). Includes support Contact Sitecore. Would require a significant development effort to match the features of S4S
Does vendor implement change requests from customers? Yes No 
Support Tiers

Multi-level support options available:

  • Standard email
  • Enhanced phone
  • Priority 365/24/7
Discuss with Sitecore
Level of response
  • Expert with Sitecore and Salesforce
  • Quick to engage with phone and/or WebEx
Standard Sitecore ticketing

For more information, including a recent cost comparison analysis please contact us.

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