Technical Support

FuseIT offers comprehensive support from certified staff. We use Zendesk for support tickets and Atlassian for documentation.

Scope of Support

Existing customers enrolled in a maintenance program are eligible for support: 

• Responses to technical, architectural, and use case queries
• Training on new functionality or upskilling people in the technology
• Issue of licenses if changing your deployment infrastructure or Salesforce instance
• Product updates if you upgrade a system or need new features
• Installation or upgrade help via online meetings 

Holidays

Our support team will be available during New Zealand business throughout the year except for public holidays. As always, email inquiries can be submitted at any time.

Support Requests

Please check out the Support Center, submit a request to our ticket system, or email support@fuseit.com.